Privacy policy

The personal-data operator is Xplorence, private enterprise, TIN 306865858, address: 70 Nosirov St., Yunusabad district, Tashkent 100000, Republic of Uzbekistan. The “Sonar” personal-data collection is entered in the state register of Uzbekistan (pd.gov.uz): certificate AA 0002212 of 29.07.2026. Data-processing enquiries: contact@xplorence.com.

Clients: name, organization, phone, e-mail, the contents of requests and projects — to render the service, issue documents and answer enquiries.

Survey participants: questionnaire answers, phone number, and — with separate consent — interview audio and a geotag. The phone number prevents duplicates and pays rewards; it never appears in client reports.

Interviewers: identity document details, PINFL, address, phone and payout details — for the contract, payouts and tax reporting. This data is never linked to respondents’ answers.

Payment data: amount, date, payment status, the card mask and last four digits, and the payment identifier at the payment organization. Technical data: IP address, device and browser type, service logs — for security and incident investigation.

Payments on the site are processed by a licensed payment organization. The full card number is entered on their side, is not passed to the Provider and is not stored in our database: only the mask, the last four digits and the payment identifier remain. For the same reason we cannot charge you again without your action.

To receive a reward, a participant or interviewer provides the recipient card. These details are used only to transfer the reward and are passed to the payment organization that executes the payout.

• the payment organization and the acquiring bank — to process a payment or a payout;
• the fiscal data operator and the tax authorities — for the fiscal receipt and reporting, to the extent required by law;
• the research client — de-identified results only, with no phone numbers, audio or geotags;
• government bodies — in the cases and manner expressly provided by law.

We do not sell personal data and do not share it for third-party advertising.

Research data, contacts and audio recordings are stored on a server in Uzbekistan (Tashkent). Interview audio is deleted automatically after 12 months. Project data is kept while the client contract is in force and is deleted or de-identified once it ends. Financial and tax documents are kept for the periods set by accounting and tax law.

More on localization, consents and the use of external AI — on the “Data protection” page.

Only staff who need it for their work have access; sign-in is password-protected and role-based, actions on personal data are logged, the connection is secured by a certificate and backups are made regularly. A person responsible for organizing personal-data processing has been appointed.

You have the right to: learn what data of yours we process; correct it; withdraw consent; request erasure. A panel member deletes their own data from the account area — the profile, contacts and payout details are erased permanently, while answers already given stay in studies de-identified. Send any other requests to contact@xplorence.com — we reply within 5 working days.

Analytics does not run on survey pages or in account areas. Marketing pages use anonymized visit statistics with no session recording. Technical cookies are needed for sign-in and to remember the language.

The version in force is published on this page with its date. We announce material changes in advance — by e-mail or a notice in the account area.