Public offer for research services
An adhesion contract under art. 16 of the Uzbek Law on Electronic Commerce (ZRU-792). By accepting the offer you enter into a contract with us on the terms below.
1. Who the seller is and what is offered
Xplorence, private enterprise (TIN 306865858, address: 70 Nosirov St., Yunusabad district, Tashkent 100000, Republic of Uzbekistan) — the “Provider” — offers any legally capable person or organization to enter into a contract for research services on the Xplorence platform (xplorence.uz). The party accepting the offer is the “Client”.
2. Services
Echo — a computation of questionnaire answers on a model panel: the Client receives a report with distributions, segments and a reliability estimate for each question. No live interviews are conducted in this service, and we say so plainly.
Pulse — the Client’s question in a shared population survey wave: the Client receives answers to their question broken down by gender, age and region. The question joins the nearest open wave.
Sonar study — a study built for the Client’s task: questionnaire, data collection, quality control, report and data export. Scope, timing and price are set by the statement of work.
Pulse — the Client’s question in a shared population survey wave: the Client receives answers to their question broken down by gender, age and region. The question joins the nearest open wave.
Sonar study — a study built for the Client’s task: questionnaire, data collection, quality control, report and data export. Scope, timing and price are set by the statement of work.
3. How the contract is concluded
The contract is concluded upon acceptance. Acceptance is ticking “I accept the terms of the offer” on the payment page and paying for the service. The Client confirms they have read this offer and the privacy policy before paying. Partial acceptance is not allowed.
For projects that require a statement of work the parties sign a separate contract; its terms then prevail over this offer wherever they differ.
For projects that require a statement of work the parties sign a separate contract; its terms then prevail over this offer wherever they differ.
4. Price and payment
• Prices are shown on the service pages and in the price calculator, in Uzbek soum. The price is fixed at the moment of payment.
• The Provider applies the simplified tax regime: value-added tax is not charged.
• Payment methods: bank card on the site (Uzcard, Humo, Visa, Mastercard) and bank transfer against an invoice for companies and sole traders. For bank transfers the e-invoice is issued in the state electronic system.
• A card payment is deemed made when the funds are debited. After payment the Client receives a fiscal receipt at the e-mail address provided and access to the service in their account area.
• The card number is neither passed to nor stored by the Provider: the payment is processed by a licensed payment organization.
• The Provider applies the simplified tax regime: value-added tax is not charged.
• Payment methods: bank card on the site (Uzcard, Humo, Visa, Mastercard) and bank transfer against an invoice for companies and sole traders. For bank transfers the e-invoice is issued in the state electronic system.
• A card payment is deemed made when the funds are debited. After payment the Client receives a fiscal receipt at the e-mail address provided and access to the service in their account area.
• The card number is neither passed to nor stored by the Provider: the payment is processed by a licensed payment organization.
5. Timing and delivery of the result
The result is delivered in the Client’s account area: report, breakdowns and data export — as a file and a link. There is no physical delivery.
• Echo Standard questionnaire: payment before 12:00 on a working day — results by 18:00 that day; after 12:00 or on a weekend — by 18:00 on the next working day. Your own questionnaire takes 2 working days. Working days are Monday–Friday, Tashkent time (UTC+5). The client starts the calculation after payment. Delaying launch leaves less time for processing and review: contact the team to agree the deadline. The request date is calculated from payment and does not automatically move when launch is delayed.
• Pulse — the question joins the nearest open wave; results are delivered within 5 working days after the wave’s fieldwork ends. The wave calendar is published on the Pulse page.
• Sonar study — within the timeline set in the statement of work, in working days.
If the Provider cannot deliver on time, it notifies the Client before the deadline and offers either a new deadline or a refund.
• Echo Standard questionnaire: payment before 12:00 on a working day — results by 18:00 that day; after 12:00 or on a weekend — by 18:00 on the next working day. Your own questionnaire takes 2 working days. Working days are Monday–Friday, Tashkent time (UTC+5). The client starts the calculation after payment. Delaying launch leaves less time for processing and review: contact the team to agree the deadline. The request date is calculated from payment and does not automatically move when launch is delayed.
• Pulse — the question joins the nearest open wave; results are delivered within 5 working days after the wave’s fieldwork ends. The wave calendar is published on the Pulse page.
• Sonar study — within the timeline set in the statement of work, in working days.
If the Provider cannot deliver on time, it notifies the Client before the deadline and offers either a new deadline or a refund.
6. Refunds
A study is a service, so a refund depends on the stage the work has reached:
• before the Echo computation starts, before the Pulse wave closes for questions, or before fieldwork begins — a 100 % refund;
• after the work has started and before the result is delivered — a refund less the part actually performed, which the Provider substantiates with a calculation;
• after the result has been delivered there is no refund, since the service has been rendered; this does not affect the Client’s right to complain about quality;
• if the Provider failed to render the service or missed the deadline — a 100 % refund at the Client’s request.
A refund request is sent to contact@xplorence.com with the order number and the reason. The Provider replies within 5 working days; the money is returned by the same method used for payment, within 10 working days of the refund being agreed. Crediting times depend on the Client’s bank.
• before the Echo computation starts, before the Pulse wave closes for questions, or before fieldwork begins — a 100 % refund;
• after the work has started and before the result is delivered — a refund less the part actually performed, which the Provider substantiates with a calculation;
• after the result has been delivered there is no refund, since the service has been rendered; this does not affect the Client’s right to complain about quality;
• if the Provider failed to render the service or missed the deadline — a 100 % refund at the Client’s request.
A refund request is sent to contact@xplorence.com with the order number and the reason. The Provider replies within 5 working days; the money is returned by the same method used for payment, within 10 working days of the refund being agreed. Crediting times depend on the Client’s bank.
7. Rights to the results and confidentiality
Project data and the report belong to the Client. The Provider does not resell them or use them to train its own models. Service delivery may involve external processors receiving the data described on the Data protection page; this is not a promise of no third-party transfer. De-identified methodological observations may be used to develop the platform without naming the Client or disclosing their data. Naming the Client as a customer requires written consent.
8. Obligations of the parties
The Provider undertakes: to render the service within the agreed timeline and by the stated method; to disclose the method’s limitations before payment; to store data in Uzbekistan and protect it; to answer enquiries within 5 working days.
The Client undertakes: to provide accurate details for registration and payment; to approve the questionnaire within a reasonable time; not to use the results for unlawful purposes and not to present model computations as live survey data when publishing.
The Client undertakes: to provide accurate details for registration and payment; to approve the questionnaire within a reasonable time; not to use the results for unlawful purposes and not to present model computations as live survey data when publishing.
9. Complaints and disputes
Complaints are accepted at contact@xplorence.com and at the Provider’s registered address: 70 Nosirov St., Yunusabad district, Tashkent 100000, Republic of Uzbekistan. The response time is 5 working days. The parties settle disputes by negotiation; failing agreement, the dispute is heard by the court at the Provider’s location under the laws of the Republic of Uzbekistan.
10. Personal data
The processing of personal data is described in the privacy policy. The “Sonar” personal-data collection is entered in the state register of Uzbekistan: certificate AA 0002212 of 29.07.2026.
11. Term and amendments
The offer is open-ended until withdrawn or replaced by a new version. The version in force is always published on this page with its date. An order already paid for is governed by the version in force at the time of payment.
12. Provider details
Legal name
Xplorence, private enterprise
TIN (STIR)
306865858
Registered address
70 Nosirov St., Yunusabad district, Tashkent 100000, Republic of Uzbekistan
Phone
E-mail
Bank
Ipak Yuli Bank, Yakkasaray branch · MFO 01028
Account
2020 8000 5051 4354 2001
Director
Ш. А. Пулатов
Echo credit
The cost of paid Echo can be credited once to a linked live Sonar project for the same organization: submit that request within 60 days of Echo payment. Credit is capped at the live order amount; any excess is not paid in cash. Final terms and amount are confirmed before paying for the live project.
External data processing
Individual open answers and dialogue turns may be sent for analysis to an external language-model provider (Anthropic Claude) outside Uzbekistan. Contact fields are not sent separately, but information within free text is not always de-identified. Do not put names, phone numbers, emails or other personal details about yourself or others in answers.
- Findings from figures
- Project title and description, aggregate measures, question wording and text materials for the report.
- Open answers and AI moderation
- Individual open answers and dialogue turns, including free text. Contact fields are not separately added, but a phone number, name or email entered in the text may be sent: there is no universal guaranteed de-identification.
- Study preparation
- Brief, questionnaire, selected materials and comments supplied to AI tools by the user. Do not include personal or confidential information without an agreed basis.
- Echo
- Virtual profiles, questions, options and task context; answers are model-generated. This is a separate model-based product, not responses from a human panel.
The browser setting only hides the AI findings button. There is currently no per-project server block on external processing. If transfers must be prohibited, agree a separate workflow before uploading data.
Version in force as of 2026-10-09. Questions: contact@xplorence.com · +998 88 900 88 99